Returns & Exchanges
Due to the perishable nature of our artisan cheese and charcuterie boards, we are unable to accept physical returns; however, we are committed to ensuring your satisfaction through our Boarderie Freshness Guarantee.
Inspect Upon Arrival
Please open your package immediately upon delivery to ensure all gourmet components are present and the temperature-controlled packaging is intact.
Document Concerns
If your board arrived damaged or in an unsatisfactory condition, please take clear photos of the product and the shipping label within 24 hours of receipt.
Contact Support
Email our concierge team at [email protected] with your order number and photos to initiate a claim for a replacement or store credit.
Resolution Process
Our team will review your request within one business day to arrange for a complimentary reshipment of your curated board or a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing